Safety Leadership for High Reliability Workplaces
(Challenges, Skills and Learning Pathways)
High Reliability Teams (HRTs) prioritise anticipating and addressing risks before they lead to harm, emphasising prevention over reaction. They maintain consistent performance even in high-pressure or unpredictable situations, demonstrating resilience that is vital in complex environments.
Challenge 1
To empower and train teams to identify and respond to weak signals (that may lead to risk) as they are observed.
A unique set of Leadership skills are required at every level in a workforce to operate as a High Reliability Team, and you will find the knowledge and processes to build these skills in the HeroCODE.
Challenge 2
To critically evaluate your own leadership and be willing to develop the areas that require improving.
Group leadership is about how someone leads or contributes to a team, bringing people together, encouraging open communication, and creating a shared commitment to safety. It’s about guiding collective efforts and building a strong, united culture.
Challenge 3
To understand group leadership (as opposed to individual leadership) and to develop the skills needed to create ideas and decisions that evolve from diverse contributions.
In short, individual leadership shapes personal responsibility, while group leadership shapes team dynamics and shared goals. Both are essential for high reliability.
To equip people with the unique set of leadership knowledge, skills and attitudes required for high reliability teams we have created two learning pathways:
- Safety Leadership Skills for High Reliability – Essentials
Core safety leadership skills via self-paced eLearning. Best for low to medium-risk work and or remote teams. - Safety Leadership Skills for High Reliability – Applied
Advanced skills through practice, coaching, and workshops. Ideal for medium to high-risk environments
Essentials Pathway
Purpose: Provide an overview and understanding of the safety leadership ethos, HeroCODE. In this course, participants will:
- Understand the HeroCODE: Learn the fundamental principles that drive exceptional safety performance.
- Embody the CODE Elements: Explore how to integrate Courage to Act, Own the Challenge, Demonstrate Passion, and Engage Respectfully into daily work.
- Identify and Amplify Weak Signals: Develop the crucial skill of recognising subtle indicators of potential risks before they escalate.
This course empowers all team members in any industry where safety is critical to build a resilient and high-quality workplace culture.
Target Audience: Workforce.
Medium: Self-paced eLearning module.
Time commitment: 30 minutes.
Access: HeroCODE Orientation
Purpose: HeroCODE Tactics: HeroCODE Tactics is designed for team members in any industry where safety is critical to building quality workplace cultures. It focuses on operationalising the principles of the HeroCODE, providing practical leadership tools for daily application.
- Build High Reliability Teams: Develop the skills necessary to foster dependable and safe team performance.
- Apply HeroCODE principles in practice: Translate theoretical knowledge into actionable safety leadership behaviors.
- Transform your approach to safety: Elevate your contribution to a high-reliability culture.
- Gain a set of six operational safety leadership tools that become a common language for working effectively within high-risk and complex environments.
Target Audience: Workforce.
Medium: Self-paced eLearning module.
Time commitment: Approx. 1 hour.
Access: HeroCODE Tactics
Purpose: The HeroCODE Safety Leadership Playbook is for people in any industry where safety is critical to building quality workplace cultures through psychological safety. Over a four-week period, this course focuses on operationalising HeroCODE principles by building rapport and values alignment, diversifying your leadership toolkit. Participants will cover the following modules:
- The HeroCODE Leader: Understanding the role of a HeroCODE leader.
- PEAK Performance: Strategies for achieving peak performance in safety.
- Building Rapport: Techniques for fostering trust and connection within teams.
- Values Alignment: Aligning individual and team risk tolerance.
- 21-day Action Learning Journal: A practical tool for applying and reflecting on learned concepts.
Target Audience: Team Leaders, Supervisors, Managers.
Medium: Self-paced eLearning modules.
Time commitment: Approx. 45 minutes per week, over 4 weeks.
Applied Pathway
Purpose: The HeroCODE Leader Program builds on the HeroCODE Playbook by integrating weekly group sensemaking sessions.
These sessions provide a safe environment to challenge knowledge and assumptions, fostering a deeper understanding of safety leadership in practice.
Through this program, participants will:
- Foster a deeper understanding: Challenge assumptions and build a more robust grasp of safety principles and their application.
- Advance leadership skills: Elevate their ability to lead effectively in complex safety environments.
- Engage in collective sensemaking: Participate in facilitated discussions to gain new perspectives and clarify understanding.
Target Audience: Team Leaders, Supervisors, Managers.
Medium: Blended learning – self-paced eLearning and virtual sensemaking sessions.
Time commitment: Approx. 45 minutes of self-paced eLearning, and 45 minutes of virtual sensemaking, per week over 4 weeks.
Access – Individuals: Click here to Register your interest for the next available course.
Access – Teams and Organisations: If you are doing this as part of your organisation contact the Safety Team to register for the next available date and time.
Purpose: The Weak Signals Masterclass teaches participants about weak signals and their importance in safety.
The workshop provides ample opportunity to not only learn what a weak signal is, but also how to implement a strategy for amplifying them using the six operational tactics.
Through this masterclass, participants will:
- Implement practical strategies: Develop the ability to integrate weak signal amplification into daily safety practices
- Understand weak signals: Grasp the concept and significance of subtle indicators of potential risk.
- Practice amplification strategies: Learn and apply the six operational tactics to effectively amplify weak signals.
Target Audience: Workforce.
Medium: Face to face experiential learning workshop.
Time commitment: 3 hours.
Access – Individuals: Click here to Register your interest for the next available course.
Access – Teams and Organisations: If you are doing this as part of your organisation contact the Safety Team to register for the next available date and time.
Purpose: The HeroCODE Coaches Masterclass is designed to equip coaches with the knowledge, skills, and attitudes to effectively assist teams in applying learned HeroCODE skills to workplace practice.
Unlike traditional masterclasses, this program is highly experiential, focusing on practical application and real-world coaching scenarios.
Through this masterclass, coaches will:
- Facilitate practical application: Help teams translate learned skills into daily workplace practice, drawing from an experiential learning approach.
- Identify key team behaviors: Learn what to observe in teams operating within the work environment.
- Develop coaching expertise: Gain the abilities needed to guide and support teams in implementing HeroCODE principles through hands-on practice.
Target Audience: Selected coaches.
Medium: Face to face experiential learning masterclass.
Time commitment: 1 day.
Access – Individuals: Click here to Register your interest for the next available course.
Access – Teams and Organisations: If you are doing this as part of your organisation contact the Safety Team to register for the next available date and time.
Hear it from our clients
I encourage companies to implement the HeroCODE in their organisation
Impressing everyone in the construction sector. It focuses on creating good relationships regardless of your position in your organisation and respecting each other, eliminating stress. I encourage companies to implement the HeroCODE in their organisation to develop the safety culture across their business units.
Jayaraman Vijay
Occupational Health and Safety Officer
Power Partners Pte Ltd
This course will certainly help to evolve your thinking
The HeroCODE Leader Program has resulted in a positive, successful experience where I feel more comfortable and allows people to feel more comfortable approaching me to discuss safety issues to develop them into safety solutions (seems a win-win to me). The course allowed me to think about how I would interact, understand my values, and think about values alignment with my organisation. Practice will be key moving forwards and this course will certainly help to evolve your thinking..
Matt Linder
Senior WHS Advisor and
FlinSafe Business Administrator
Flinders University
Best in-person safety leadership session I’ve attended in my career
The HeroCODE Masterclass Program is an all-round fantastic course. Best in-person safety leadership session I’ve attended in my career to date. Craig, Ross, and Nick care about safety and people. A worthwhile way to combine leadership and safety training.
Lincoln Ferrie
Operational Readiness SME
CSL Limited
I have benefited a lot from HeroCODE Playbook
From Fundamentals to Playbook to Sensemaking, it is a very structured and complete course on human communication, leadership tools, values alignment and self reflection. It is an ultimate course for everyone who seeks to improve wholly as a fellow colleague, buddy, and member of an organization.
At first glance, it may seem that it is designed for safety and quality, but in actual fact, it is for all aspect of an organization seeking growth and sustainability. With Playbook, organizations may equip their staff with HeroCODE that will impact their day-to-day process.
Muhammad Fakhruddin
Chief ESG Officer
Active Fire Protection Systems Pte Ltd
It was a great experience for me as part of a team in a large company with a very large number of employees.
We have almost 30 thousand employees, and I am trying to explore knowledge, especially Safety and Health to change or increase employee and stakeholder awareness of safety and health aspects in the workplace and work safety culture. The HeroCODE will no doubt help me to achieve this.
Adhie Indra Resnawan
Health & Safety Engineer, Analyst and Strategic
TKG Taekwang Indonesia
Enrol for HeroCODE Fundamentals and you will quickly realise how important leadership is for workplace safety
If you are concerned about safety around the workplace (and you should be!), then HeroCODE is for you. Whether it is within an office, warehouse, or factory – HeroCODE is what you need to start building towards High Reliability Teams.
Will Haggarty
CEO
Energy Vanguard SG Pte Ltd
I strongly recommend HeroCODE Academy and Fusion Safety
I strongly recommend HeroCODE Academy and Fusion Safety to enhance the organisation’s improvement with a new approach in leadership and health and safety culture progress.
Rohini Karingi
HSE Trainer & Consultant
NIST Global Pvt Ltd
The training was well presented and thought out by the coaching team
We are currently practising on site to improve the safety, culture, and communication daily based on the HeroCODE.
Panneerselvam Thorisamy
Assistant Engineer (Protection and Control)
Jacobs
HeroCODE is for the entire workforce
Which used correctly and promoted by Senior leadership within an organisation will be very effective in changing the work culture into a more robust caring culture to ensure safety of individuals is very important to an organisation. It demonstrates the duty to care and gives the ability to speak out and improve transparency between all levels of the workforce.
Giftson Abraham (Bob) Devadass
QHSE Consultant
Abels Consultants
There are many elements of this course which puts the individual outside their comfort zone
For me, this showed the situations where I needed to improve and it has helped with that.
Manpreet Singh
Project Engineer
CSL
One aspect of the HeroCODE playbook is its focus towards creating better HSE performance
One aspect of the HeroCODE playbook is that although the majority of the content is focussed towards creating better HSE performance through the creation of high reliability teams there is the additional benefits through creation of high reliability teams of increased production, higher quality and reductions in schedules which is a win/win situation for any organisation.
Alan Proudfoot
HSE Consultant
Freelance
The learning experience was great
I’ve learnt some tools that will help me not just in career but in life (relationship building tools). Thankyou!
Abhilash Naidu Paspulati
Process Engineer
CSL
A great course
Its theme and contents, we wouldn’t actually be coming across anywhere else. A game changer for any workplace, when diligently adopted and practised!
Peter Gabriel
WSH Officer
Fortis
Craig, Ross and Nick were amazing!
They took us through the HeroCODE journey in an interesting way while keeping us all inspired. Keep it up guys!
Karan Chauhan
Utilities Lead – Automation
CSL
我觉得 HeroCODE Playbook 是一本很好的HS工具书，值得学习，并运用到我们的安全管理中。
Amy Wang
RSC Manager
Dongguan Stella Footwear Product Creation Company Limited
The HeroCODE Playbook course is very useful
It helps with leadership and provides tactics to use on the ground.
Mannan Md
Supervisor
Active Fire Protection Systems Pte Ltd
HeroCODE is a great concept where everybody can become a leader in safety
Ari Supriyanto
SHE Project Team Leader
PT. Unilever Oleochemical Indonesia
Improved leadership, self confidence
Arivumani Prabakaran
Technician
Active Fire Protection Systems Pte Ltd
I sincerely believe that the HeroCODE can create a safe workplace for everyone
Babul Babul
Senior Site Supervisor
Active Fire Protection Systems Pte Ltd
I will everyday make the commitment to do all I can to build relationships and work on alignment of values
Chris Dummermuth
Global Safety Director
Merck & Co., Inc.
Good learning curve to know the tactics and strategies to be implemented in daily routine be it at work or personal life
Chun Yuen Lim
Assistant Project Director
Active Fire Protection Systems Pte Ltd
To Craig and his team, well done. Great product
Gerard Stow
Director
Training Development Solutions
A safe and reliable workplace is highly possible once you started using the tools introduced from the course
Jackson Sim
Risk Engineer
Liberty Specialty Markets
Inspired and motivated!
Natarajan Annadurai
A&A work
Active Fire Protection Systems Pte Ltd
The major strength is that the HEROCode fundamentals work on empowering each individual in an organisation to become a safety leader
Robert Chettiar
GM Technical Services
NIST Global Pvt. Ltd.
The content is very relatable not just on a safety level but also in general management terms and anyone can relate
Rory O’ Mathuna
Project Manager
CSL
This course was a great opportunity to learn safety and leadership skills
S.Ramesh Babu
A&A
Active Fire Protection Systems Pte Ltd
The content of the course was very insightful and operationally useful
Sangeetha Balu
Chief Manager
CMSRS
The formula which has been used is excellent and the method which the describe was great
Satheesh Kumar
Assistant Project Manager
Active Fire Protection Systems Pte Ltd
HeroCODE 是一种安全领导精神，也是安全学习工具。
Tree Huang
RSC Leader
Stella Group
HeroCODE giúp thay đổi nhận thức của người lãnh đạo về an toàn, đó là sự thành công của chương trình này mang lại.
Truong Thanh Tuyen
HS Leader
Vietnam Golden Victory
Một khóa học rất ý nghĩa.
Vu Dinh Song
Workshop Manager
Vietnam Golden Victory
This is a great course to every working personnel and it was an honour to complete it
Than Myint Oo
Senior Supervisor
Fortis Construction
Good programme with a fantastic facilitator. Kudos!
Muhammad Sharie
WSHO
YKK AP
Good course
Oh Chin Hwa
Manager
Wah Loon
Great course!
Building up and maintaining Rapport with colleagues no matter how stressful sometimes the situations.
Jerald Bahil
Document Controller
Sunray Woodcraft Construction Pte Ltd
HeroCODE is an AMAZING course!
Islam Md Shahidul
Site Supervisor
Fortis Construction
Its my great pleasure and heartfelt thanks to Fusion staff for their untiring effort to share time and resources
Hermes O. Baylon Jr
Senior Site Structural Supervisor
Fortis Construction
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We pay our respects to the Traditional Custodians of Country on which the HeroCODE was created. We acknowledge that leadership is essential to First Nations cultures and is an integral part of working towards self-determination. We respect Elders, past and present, who lead their communities and acknowledge their everlasting impact on the resilience of their peoples.
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